References

 

 

	Karen Downs, Intranet Program Manager at H&R Block I cannot overstate how important the WIC has been in our intranet benchmarking efforts. The ability to share insight with my executives about our intranet is invaluable – not just internal feedback, but also a breakdown of each capability and how it performs relative to similar intranet programs in other organizations around the globe.
	Thomas Roberts, Technical Support and Quality Assurance Manager at Publish Interactive, Leeds, United Kingdom A great service, which provided valuable insight into how our Intranet was performing. We will be using these results to plan improvements and then re benchmark ourselves in the future. Andrew has been easy to communicate with and very helpful. Thanks
	Andreas Camenzind, Corporate Marketing Communication - Team leader eServices at Endress+Hauser, Basel Area, Switzerland What an easy way to get a survey done, provided with results of your company which then you can also compare with others ... thank you Andrew for providing this services, its great!
	Bennett Cooperman, Director, HR/Internal Communications at ADP, New York City The Worldwide Intranet Challenge was the perfect way for us to conduct our portal survey at ADP. The questions were right on target for our employees, plus Andrew allowed us to tweak them a little and add custom questions so that employees felt it to be a truly internal ADP survey. Lots of good findings as a result, presented by WIC in an easy-to-digest fashion. Andrew was really good to work with — flexible, responsive and friendly. I highly recommend the WIC.
	Kieran Fagan, Group Director at WCG, New York City We had just launched our intranet for a division of BNY Mellon, and the WIC helped provide both a baseline of user feedback and a rare opportunity to benchmark against intranets at other major companies. The results helped us create the business case for further improvements. Andrew was great to work with throughout the process.
	Angela Gorman, Senior Change and Communication Consultant at RXP Services Limited, Brisbane, Australia We recently took part in the worldwide intranet challenge and found the experience to be extremely rewarding. The comprehensive benchmarking report gave us an indication of how our intranet was performing relative to other companies and the direct feedback from our staff will be used to continue to improve our intranet platform. The report is easy to read and the benchmark information provided will help to shape our intranet strategy moving forward.
	Theresa Halpin, Sr. Technology Advisor at Federal Reserve National IT, Richmond, Virginia I participated in the World Intranet Challenge and found the feedback useful in comapring intranet trends with other companies. It supported our own user interviews and helped with creating strategy and other project deliverables.
	Paul Brereton, Head of Online Employee Experience at British Gas, London, United Kingdom The WIC provided an excellent service end to end. Andrew enabled us to customise the survey slightly which helped us really get the granular insights we needed. The survey was nice and simple and the report that we received at the end of it has provided some pointers into where we need to focus our efforts next and where we are doing particularly well - which was a good boost for my team as we all know the intranet can be a thankless place to work! ;) Well done WIC - great service!
	Dominic James Chiappe, Director at diBosco.co.uk, Reading, United Kingdom Andrew and his team have produced an invaluable survey that has proved to be a most useful for justification and prioritization of Intranet project mandates. Invaluable, efficient, independent and at no cost... Thank you very much indeed.
	Margherita Buoso, Communication Officer at European Space Agency, The Hague, Netherlands Andrew is an outstanding professional. Effective, to the point, pleasant to deal with, and above all: he offered me a great product that I could quickly use to great benefit within my organisation. It gave me great data to measure my performance and underpin my strategy. I highly recommend him and his services.
	John Bazley, Intranet Manager at Alzheimer's Society, London, United Kingdom I found the report very helpful in securing funding to replace the current intranet, and in the engagement with our users via the survey comments.
	Jenny Parke, Digital Workplace Manager at The New Zealand Institute for Plant & Food Research Ltd, Auckland, New Zealand The report detail and ranking information provided has allowed our organisation to see the value of our intranet in ‘real terms’ for the first time since it’s launch in 2010. We’re about to do the survey for the second time and I can’t wait to see the results!
	Ed Dale, Search Program Manager at Ernst & Young, Cleveland/Akron, Ohio I found WIC to be a great tool for understanding my internal users perceptions of the intranet. Being able to compare my results with other organizations was valuable to me.
	Judy Kearney, Intranet & Projects Manager at Allens, Brisbane Area, Australia We participated in the benchmarking exercise as part of a broad range of initiatives as we begin to redesign our intranet. The survey questions were pretty much on target for the information we were seeking, so we didn't change or add anything. The benchmarking report will be very useful to us in making sure we address key issues early in the redesign. A very worthwhile exercise.
	Peter Nguyen-Brown, Chief Operating Officer at nSynergy, Melbourne, Australia We have got amazing value out of the WIC for our internal Intranet benchmarking, and for our customers. The most important element of the relevance of this service is that it measures the feedback of users - this is the true measure of success. Rather than rely on independant "experts" to come in and assess the project, this puts it back in the hands of the users to ultimately assess what is working well and what needs improvement. Great for giving the necessary focus on User Adoption.
	Natalie Henderson, Director, Technology Risk Portfolio Management at Kaiser Permanente, Denver Our team has found the information from WIC to be invaluable as we continue to improve our portal. It is refreshing to discover you are not alone in your journey to provide web services to your organization. The ability to have statistics on your intranet versus other organizations is useful in planning the investments necessary to provide a more robust experience.
	Julie Challinor, Manager, IT Professional Services at DuluxGroup Limited, Melbourne, Australia The WIC gave us great data to plan improvements for our intranet, and an external source to help validate our requests for funding. The process was efficient, and I liked being able to tailor the questions.
	Julian Diamond, Head of Information Management at Arup, London, United Kingdom At Arup, we were able to post a link to the survey on our homepage within two days of deciding we wanted to do it and started getting feedback from the results immediately thereafter. The real value to us, however, came from the benchmark report which clearly highlighted the areas of strength and weakness on our Intranet - results which were not always what we expected. That helped us to get management support for an Intranet improvement programme which we may otherwise have struggled to get.
	Thomas Maeder, Head of Communication & Collaboration Experience at Swisscom AG, Group Communications & Responsibility, Bern, Switzerland We've just used the survey the 2nd time this year and are very happy. The resuts of the survey are one of the primary sources to further improve our Intranet user experience. Thanks Andrew for providing the WIC survey.
	Kim Glover, Manager of Knowledge Management at FMC Technologies, Houston, Texas The benchmarking service provided by the Worldwide Intranet Challenge is stellar, and I would recommend it for any intranet manager or team. The process is quite simple and easy to deploy, and the results provide very valuable insights into the your company's user experience, satisfaction levels and adoption - and the ability to compare it to other companies is priceless.